Returns

Eligibility

You can return any Ceenor product within 30 days of delivery for a refund. The item must be:

• In its original packaging (we re-sell tested returns at a discount, so packaging matters)
• With all included accessories (drain hose, filter, manual, charging cable)
• In sellable condition — light use is fine, damage from misuse is not

How to start a return

• Email returns@ceenor.com with your order number and a one-line reason. No long explanations needed.
• Or call 1-929-237-1049, Mon–Fri 9 AM – 6 PM CST. Average wait: under 4 minutes.
• We email a prepaid USPS return label within 1 business day.
• Drop the package at any USPS location. Tracking included.

Costs

• Defective on arrival or within warranty: Free. We pay return shipping and replace or refund within 3 business days of receiving the unit.
• Buyer's remorse: Free return. We pay the USPS label and absorb the shipping cost — no deductions from your refund.
• Bundle returns: Refund the bundle savings only if you keep the remaining items, or full refund if you return the entire bundle.

Refund timing

Once we receive your return at our warehouse:

• Inspection takes 1 business day.
• Refund issued to your original payment method within 1–2 business days after inspection.
• Card issuers typically post the refund in 3–5 business days. Klarna and Afterpay refunds appear in your account immediately.

Exchanges

Easiest path: place a new order for the color/product you want, and return the original for a refund. This is faster than waiting for a swap because we ship within 24 hours.

Damaged in shipping

Photograph the box and the item before unboxing further. Email returns@ceenor.com with the photos within 7 days of delivery — we file the carrier claim and ship a replacement immediately, no need to wait.

What we can't accept

• Returns initiated more than 30 days after delivery (warranty claims for defects continue for 90 days — see Warranty below)
• Items damaged from misuse, drops, or unauthorized modifications
• Used filters or consumable parts ordered separately
• Final sale items (clearly marked at checkout)

Warranty (separate from returns)

If your unit fails due to a manufacturing defect within 90 days of delivery, we replace it free of charge. Email support@ceenor.com with your order number, a description, and a short video if possible. Replacement ships within 2 business days.

Questions

• Email: returns@ceenor.com — average reply 4 minutes Mon–Fri
• Phone: 1-929-237-1049 — Mon–Fri 9 AM – 6 PM CST
• Mail: Ceenor Returns, 206 11st NW, Beulah, ND 58523 (do not send returns without a label — we cannot process them)