— Legal

Shipping Policy

LAST UPDATED · MAY 14, 2026

LAST UPDATED · MAY 14, 2026

FREE SHIPPING

$50+

US ground orders. Otherwise flat $7.95.

PROCESSING

1–2 days

Before your order leaves the warehouse.

DELIVERY

5–10 days

Business days, most US ZIP codes via USPS/UPS.

Where we ship

All 50 US states, Washington D.C., Puerto Rico, and APO/FPO/DPO military addresses. We do not currently ship to international addresses or US territories beyond those listed.

Shipping rates

  • Free ground shipping on US orders $50 and over (calculated after discounts, before tax).
  • $7.95 flat rate on US orders under $50.
  • APO/FPO/DPO: Free over $50, otherwise $9.95.
  • Alaska, Hawaii, Puerto Rico: Free over $75, otherwise $14.95.

Processing time

Orders are picked, hand-checked, and handed to the carrier within 1–2 business days. Orders placed on weekends or US federal holidays begin processing the next business day.

Delivery time

Total delivery (processing + transit) is 5–10 business days for most US ZIP codes. A few regions take longer:

  • Most of the continental US: 5–10 business days
  • Alaska, Hawaii, Puerto Rico: 7–14 business days
  • APO/FPO/DPO: 10–20 business days

Tracking

You receive a shipping confirmation email with tracking link as soon as the carrier picks up your package. Track on usps.com or ups.com directly, or use the link in the email. If 24 hours pass after the email and tracking shows no movement, contact us — we will investigate and ship a replacement if the package is lost in transit.

Carbon-neutral shipping

All Ceenor shipments are carbon-neutral. We pay verified offsets through Pachama for every package, every shipment. The cost is included in the shipping rate — you don't pay extra.

Sales tax

Sales tax is calculated at checkout based on your shipping ZIP code. Texas customers always pay state and local sales tax. Other states only when we have nexus (currently TX, NY, CA, FL, IL).

Lost or stolen packages

Every order includes carrier insurance up to $100 (and we self-insure beyond that). If tracking shows "delivered" but you don't see the package:

  • Wait 24 hours — it sometimes shows up at a neighbor's or in a hidden corner.
  • Check with neighbors and your building's mail room.
  • If still missing, email returns@ceenor.com within 7 days. We file the carrier claim and ship a replacement immediately — no waiting on the carrier investigation.

PO Boxes

USPS-only.

Questions